02-24-2022, 11:13 PM
The U.S. Department of Veterans Affairs (VA) announced 16 DEC, the formal launch of 1-800-MyVA411
(1-800-698-2411), a single access point to all VA contact centers. The number is available 24 hours-a-day,
365 days-a-year to serve Veterans, their families, caregivers and survivors. Responding to Veteran feedback
on the challenges of knowing the right number for VA assistance, 1-800-MyVA411, serves all members of
the Veteran community seeking information or help.
Veterans and their families can stil reach the Veterans Crisis Line directly at 1-800-273-8255 and
pressing 1, by Chat or by texting 838255. The White House VA Hotline is also still available at 1-855-948-
2311 for Veterans and their families to share compliments and concerns. “1-800-MyVA411 is always the
right number to reach VA and is a great example of the department’s customer service strategy in action,”
said VA Secretary Robert Wilkie. “1-800-MyVA411 provides easy access to specialized contact centers as
well as an option to immediately talk to a live agent.” When dialing 1-800-MyVA411, callers have the
option of pressing 0 to be immediately connected with a customer service agent to answer questions or
provide a warm-handoff to the appropriate VA expert.
During the pilot phase from Oct. 1, 2019–Sep. 31, 1-800-MyVA411 connected more than 1.3 million
callers with VA contact centers and experts. 1-800-MyVA411 provides information on:
COVID-19 updates.
Health care eligibility and enrollment.
VA benefits, such as disability, compensation and pension, education programs, caregiver support,
insurance, home loans, and and burial headstones and markers among others.
The nearest VA medical centers, benefits offices or cemeteries to Veterans, VA Medical Center
operational updates and connection to VA Medical Center operators.
Directory assistance and technical support for www.VA.gov.
Debt and payment options.
For more information contact the Veterans Experience Office at Vets-Experience@VA.gov.
(1-800-698-2411), a single access point to all VA contact centers. The number is available 24 hours-a-day,
365 days-a-year to serve Veterans, their families, caregivers and survivors. Responding to Veteran feedback
on the challenges of knowing the right number for VA assistance, 1-800-MyVA411, serves all members of
the Veteran community seeking information or help.
Veterans and their families can stil reach the Veterans Crisis Line directly at 1-800-273-8255 and
pressing 1, by Chat or by texting 838255. The White House VA Hotline is also still available at 1-855-948-
2311 for Veterans and their families to share compliments and concerns. “1-800-MyVA411 is always the
right number to reach VA and is a great example of the department’s customer service strategy in action,”
said VA Secretary Robert Wilkie. “1-800-MyVA411 provides easy access to specialized contact centers as
well as an option to immediately talk to a live agent.” When dialing 1-800-MyVA411, callers have the
option of pressing 0 to be immediately connected with a customer service agent to answer questions or
provide a warm-handoff to the appropriate VA expert.
During the pilot phase from Oct. 1, 2019–Sep. 31, 1-800-MyVA411 connected more than 1.3 million
callers with VA contact centers and experts. 1-800-MyVA411 provides information on:
COVID-19 updates.
Health care eligibility and enrollment.
VA benefits, such as disability, compensation and pension, education programs, caregiver support,
insurance, home loans, and and burial headstones and markers among others.
The nearest VA medical centers, benefits offices or cemeteries to Veterans, VA Medical Center
operational updates and connection to VA Medical Center operators.
Directory assistance and technical support for www.VA.gov.
Debt and payment options.
For more information contact the Veterans Experience Office at Vets-Experience@VA.gov.